Privacy Policy
Last updated: November 2, 2026 · Effective: November 2, 2026
System Technology, Inc. (“STI,” “we,” “us”) respects your privacy. This policy explains what information we collect through systemtechnologyinc.com, how we use it, and the choices you have.
Information we collect
Information you give us. When you submit a form on our site, including our quote, PACK EXPO, or careers forms, we collect the details you provide, typically your name, company, email address, phone number, and a description of your project or the position you are interested in, along with your answers to any questions on the form.
Information you send through our site chat. If you use the chat to request a quote, a service call, or a call back, or to send us a question, we collect what you type and choose to share, typically your name, company, email address or phone number, and details about your equipment or project, along with any photo, drawing, or file you attach and the pages of our site you viewed during that visit.
Information collected automatically. Like most websites, we collect standard usage information such as the pages you visit, your approximate location, and your browser and device type, gathered through cookies and analytics tools.
How we use your information
- To respond to your inquiry and prepare a quote;
- To operate, maintain, and improve our website;
- To keep records of our business communications.
How we share information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. Form and chat submissions are delivered to STI staff so we can respond, and are processed and stored by our form service provider, Netlify. We use third-party services such as Google Analytics to understand site usage, and Google Fonts and YouTube to display fonts and videos; these providers process data under their own terms.
Site chat
Replies in our site chat are automated. A member of our team follows up personally on anything you send. When you send a request or question through the chat, it is delivered to STI staff by email and stored by our form service provider, Netlify, in the same way as our website forms. To improve the chat’s answers, we also keep a log of the questions typed into the chat and the page where the chat was opened, with email addresses and phone numbers removed. That log is stored by Netlify. While you browse, the conversation is kept in your browser’s session storage so it continues from page to page, and it is cleared when you close the tab.
Cookies and analytics
Our site uses cookies and similar browser storage for analytics and basic functionality. Google Analytics runs when you visit our site unless you choose Decline on our cookie notice or your browser sends a Global Privacy Control signal. If you decline, analytics stops and its cookies are removed. You can change your choice at any time using the Cookie settings link at the bottom of every page. We also store small settings in your browser, such as your cookie choice. You can control or disable cookies through your browser settings, though some features may not work as intended if cookies are disabled. To opt out of Google Analytics specifically, you can install the Google Analytics Opt-out Browser Add-on. Our site does not currently respond to browser “Do Not Track” signals.
Data retention
We keep quote, contact, and chat submissions for as long as needed to respond and to maintain our business and legal records, after which we delete or anonymize them. Analytics data is retained according to our Google Analytics configuration.
Security
We use reasonable administrative and technical safeguards to protect the information you submit. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.
Children’s privacy
Our website is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us at info@systemtechnologyinc.com and we will delete it.
Your rights and choices
You may request to access, correct, or delete the information you have shared with us. To make a request, contact us by email or phone using the details below. We may need to verify your identity before acting, and we aim to respond within 30 to 45 days.
California residents
If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you the right to know what personal information we collect, to access or delete it, to request correction, and to opt out of the sale or sharing of personal information. We do not sell or share your personal information as those terms are defined under California law, and we will not discriminate against you for exercising your rights. To exercise any of these rights, contact us using the information below.
Information processed in the United States
We operate in the United States. If you access our site from outside the U.S., your information will be processed in the U.S. and other countries where our service providers operate.
Contact us
System Technology, Inc. · 20655 Amherst Ct., Joliet, IL 60433 · (815) 726-6700 · info@systemtechnologyinc.com
Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted, and the date above will reflect the most recent revision.